These Terms and Conditions (“Terms”) govern your use of the Flower Delivery Camberwell online service (“we”, “us”, “our”), and apply to all orders placed for flower delivery to customers in Camberwell and the surrounding areas. By accessing or using our website and ordering flowers through our online service, you agree to be bound by these Terms. If you do not accept any part of these Terms, you must not use this website or our service.
Our online flower delivery service is available for customers in Camberwell and nearby areas as specified on our website. All products and delivery times shown on our site are subject to availability. When you place an order online for flower delivery Camberwell, you are making an offer to purchase chosen goods, subject to these Terms.
Order Process:
We reserve the right to reject any order prior to confirmation and will inform you if this occurs. All orders are subject to acceptance and availability.
We aim to provide accurate descriptions and images of our floral arrangements. However, flowers are seasonal products and natural variations may occur. If a particular flower or colour becomes unavailable, we reserve the right to substitute a similar item of equal or greater value, while preserving the overall theme and style of your arrangement. We make every effort to maintain the highest quality standards for flower delivery in Camberwell.
All prices are listed in British Pounds Sterling (GBP) and include VAT at prevailing rates unless otherwise noted. Prices for products and delivery are clearly indicated on our website. We reserve the right to revise prices at any time before your order is placed.
Payment for flower delivery in Camberwell must be made in full at the time of order. We accept major credit and debit cards, as specified at checkout. A secure third-party payment processor is used to help ensure your payment details remain protected. Orders will not be processed unless full payment has been received and cleared.
We offer delivery to addresses within Camberwell and its surrounding areas as detailed on our website. Any orders outside the designated areas may be declined or cancelled at our discretion. Deliveries are made by our own drivers or trusted courier partners.
We strive to meet requested delivery dates, but delivery times cannot be guaranteed. Delivery slots are typically available Monday to Saturday, excluding bank holidays or as otherwise advertised. During peak periods (e.g., Valentine’s Day or Mother’s Day), extended delivery windows may apply.
Please ensure that the delivery address and recipient details provided are accurate and complete. We cannot be held liable for failed deliveries resulting from incorrect or incomplete information. Where possible, if the recipient is unavailable, our drivers may leave the flowers with a neighbour or in a safe location – a delivery note will be left to advise accordingly.
If you wish to amend or cancel your flower delivery order for Camberwell, you must notify us as soon as possible, ideally by the end of the business day before the scheduled delivery. Cancellations or amendments requested after your order has been prepared or dispatched may not be possible and are at our sole discretion.
Where cancellation is possible and accepted, a refund will be issued using the same payment method used for purchase. No compensation is payable for requests made outside the specified notice period, or for perishable orders which have already been dispatched or delivered.
If you wish to make changes to your order (for example, changing the delivery address or message), please contact us as soon as possible after placing the order. While we will endeavour to accommodate your request, we cannot guarantee acceptance once the order is in preparation or out for delivery. No compensation will be provided for non-delivery where details given are incorrect or changed at short notice.
If we are unable to deliver to the specified address due to incorrect details, absence of the recipient, or other circumstances beyond our reasonable control, we will attempt to contact you using the details provided. Where feasible, we may attempt redelivery the same day or on a subsequent date, but additional delivery fees may apply.
If delivery is not possible and the goods are returned to us, they may perish and cannot be resold. In such cases, no refund will be provided.
We take pride in delivering fresh, high-quality flowers to customers in Camberwell. If you are not completely satisfied with the flower arrangement received, please contact us immediately upon receipt. In the event of significantly damaged or incorrect orders, we may offer a replacement or refund at our discretion, provided sufficient evidence (such as photographs) of the issue is supplied within 24 hours of delivery.
Because flowers are perishable and bespoke items, they are exempt from the usual ‘cooling-off’ period under distance selling regulations. All requests for return, replacement or refund will be considered on a case-by-case basis.
We shall not be liable, whether in contract, tort (including negligence), or otherwise, for any indirect, special, incidental, or consequential damages arising out of or in connection with the provision of flower delivery in Camberwell or use of our website.
Our total liability to you for any losses, damages or costs arising in connection with these Terms shall in no circumstances exceed the value of the order. We do not accept liability for failure to deliver on a specific date or at a specific time, impacts of force majeure (including but not limited to adverse weather, strikes, natural disasters, pandemic restrictions), or refusal of the recipient to accept the goods.
Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation or any other liability that cannot be excluded or limited by law.
The content, images and designs displayed on our website and in our floral arrangements are the property of Flower Delivery Camberwell or our licensors. You may not reproduce, copy, distribute or use any part of the website, imagery, or branding without our explicit written permission.
Your privacy is important to us. Any personal information collected during the order process for flower delivery Camberwell will be used in accordance with our Privacy Policy and only for the purpose of fulfilling your order. We will not share your information with third parties except as necessary to process payment or facilitate delivery. By placing an order, you consent to such use of data.
These Terms and Conditions and any contract arising from your use of our online flower delivery service in Camberwell (and surrounding areas) are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction in all disputes and claims arising out of or in connection with these Terms.
We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Updated versions will be published on our website and become effective immediately. You should review these Terms each time you use our site or services to ensure you understand the conditions that apply at that moment.
If any part of these Terms is found to be invalid, unlawful or unenforceable, such part shall be severed from the remainder of the Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and any policy referred to herein constitute the entire agreement between you and Flower Delivery Camberwell relating to the subject matter hereof, superseding any previous understandings or agreements. No oral explanation or information given by any party shall alter the interpretation of these Terms.
For questions or clarifications relating to these Terms and Conditions, or for assistance with an order for online flower delivery Camberwell, please use the contact form provided on our website. Our customer service team are available to assist with your enquiry during business hours.
Note: These Terms and Conditions apply to all customers placing orders for flower delivery in Camberwell and the surrounding areas covered by our service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camberwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camberwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
